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What happens to your message
Anything you type into the form stays between you and the team that runs this review site. No third party gets a copy, and the content is not shared with the casino itself or with any other operator. The information is used only to answer your question, look into a problem, or act on the feedback you have sent.
Messages are treated as private correspondence. The team reads them, replies when a reply is needed, and keeps the records only as long as necessary to close the matter. If you ask for your message to be deleted, that request is honoured without undue delay.
Feedback about this website
Comments about how Unique is described, how a rating was reached, or how the review pages work are read separately from ordinary questions. That feedback is used to correct mistakes, update outdated information, and improve the way casinos are assessed for the Canadian market. A suggestion that gets acted on does not change the verdict on a casino by itself; every change to a review is based on fresh evidence, not on the tone of the feedback.
If the feedback points to an error in a published review, the team checks the facts against the operator’s own terms and against public records before editing anything. Corrections are made quietly, without a public note, unless the mistake was significant enough to affect a rating.
Writing a message that gets a useful answer
A clear subject line helps the team route the message correctly. For a question about a bonus or a withdrawal, name the casino and the specific promotion or transaction. For a complaint, include the dates and the steps already taken. For feedback about the website, say which page or which review the comment refers to.
Messages that name the casino, the issue, and what outcome is expected tend to get a precise reply. Vague notes such as “this review is wrong” without any detail cannot be investigated and will be met with a request for specifics. The team does not mediate disputes between a player and a casino, and it does not act as a complaints body for operators.
You are welcome to stay anonymous. The form does not require your real name, and the team will not push for identifying details beyond what is needed to answer the question. Any personal information that does come through is handled with the same privacy rules as the rest of the message.